What do I do if my student cannot find their iPad?
Open a web browser on any computer and go to www.icloud.com. Login using your students itunes account (school email address) and password. Click on Find my iPad. If the iPad is powered on and connected to wifi, it will be able to pinpoint on a map where the iPad is located. If it is at school or you are unable to find it, please notify school administration as soon as possible.
My student is distracted from games and other apps on their iPad. What can I do to help take away the distraction?
All district iPads are preinstalled with restrictions determined by each school. However, you are able to add additional restrictions.
If you are a parent of a middle school student, the app store will be removed from the iPad once school begins. If you check the iPad for the app store and see it missing, you can delete the app and the student will not be able to retrieve it unless the school clears the lockdown. The school will only clear lockdowns when app updates are necessary. You also have the option of placing restrictions on the iPad. Apple has a guide that will walk you through how to do this located here: https://www.apple.com/education/docs/Apple_ID_Parent_Guide.pdf .
If you are the parent of a high school student, you have the option of placing lockdown restrictions on the iPad yourself. Apple has a guide that will walk you through how to do this located here: https://www.apple.com/education/docs/Apple_ID_Parent_Guide.pdf .
What if my student cannot remember their iTunes password?
Apple has a reset available for those who forget their iTunes password. If open a web browser on any device and enter iforgot.apple.com and follow the instructions for resetting. If you built the iTunes account for your student because they were under 13, the password reset email will go to your email address. If your student built the account, the password reset email should go to the district email account unless they entered a rescue email. We advise them to skip entering this email but if they did, the password reset email will go to a rescue email.
My student is stuck or something is happening to the device, how can they get help?
The iAgents are available through the online help desk located here https://cusd95.zendesk.com/home. Each iPad is also issued with an app that points to the help desk. The student can enter a ticket and an iAgent will help them. Please advise your student that they will need to check their email or back with the help desk to see the response.
The iAgents also post articles and how to on the forums.
I would like to learn more about the iPad. Do you have any recommendations?
Our iAgents have a collection of videos about the how to use the iPads and apps on their youtube channel: https://www.youtube.com/channel/UCu3RfFS4D8tDTdR9Up2hGiw . New videos will be added throughout the year.